Thank you for visiting the SUPPLY Online store.

SUPPLY TOKYO is located in a back alley a little ways from the fashion town, and is a place that spreads fashion and culture from Tokyo. We have a selection of local Japanese brands and independent brands/labels from around the world.

SUPPLY TOKYO runs a store in the quiet back street of Shibuya.Located away from the busy fashion and culture from Tokyo.We carry products of selected local brands, and also independent brand and labels from overseas.

STEP 1: Add to shopping cart

ADD TO CART

Click the [ADD TO CART] button on the page of the product you like to add it to your cart.
Depending on the product, you may have the option to select the size, color, etc.
If this is available, select your preference and click the [ADD TO CART] button.

STEP 2: Order the items in your shopping cart

Proceed to checkout

Once you have placed the item in your cart, press the "Proceed to Checkout" button.

STEP 3: Enter your customer information

Please enter your member ID and password.
If you have not yet registered as a member, please do so.

Membership registration page
Non-members can also purchase by clicking the [Purchase as a non-member] button.

STEP 4: Confirm your order details

This is the final confirmation screen. Please confirm your order details and press the [Confirm Order] button.

STEP 5: Order completed

Your order has been completed. We will send an "Order Confirmation Email" to your registered email address.

Precautions

We strive to make the product photos featured on this website as close to the actual colors as possible, but they may appear differently depending on your computer settings.

We appreciate your understanding when purchasing our products.

T-shirts, shirts, sweatshirts, jackets, and other tops

*All measurements are taken flat.

• Length: Measured from the base of the collar to the hem on the back.
• Chest width: Measured from the base of one armpit to the base of the other armpit.
• Sleeve length: Measured from the base of the shoulder to the end of the sleeve.
• Sleeve length: Measured from the base of the neck to the end of the sleeve.

*We strive to measure accurately, but please note that there may be a measurement error of a few centimeters.

Regarding bottoms such as pants and shorts

*All measurements are taken flat.

• Waist: Measure around the waist with the front buttons fastened.
• Inseam: Measured from the crotch along the seam to the hem.

*We strive to measure accurately, but please note that there may be a measurement error of a few centimeters.

The delivery company will be Yamato Transport.

For cash transfers, we will check stock availability after receiving your order and ship the same day or the next day after payment confirmation. If you use Yamato Transport Takkyubin Collect, we will check stock availability and ship the same day if your order is placed up until 3:00 PM (12:00 PM on Saturdays, Sundays, and holidays). If we are unable to ship your order for any reason, we will contact you by email.

• Nationwide shipping fee: 800 yen (excluding Okinawa and overseas)

  *Shipping to Okinawa is 1,880 yen. For other remote islands, shipping fees will be charged separately, so please contact us for details.
  Orders placed up until 3:00 p.m. (12:00 p.m. on Saturdays, Sundays, and holidays) can be shipped the same day.

  Free shipping on purchases over 15,000 yen! (Excluding Okinawa and overseas)

• Delivery time zone specification

  Morning / 2pm-4pm / 4pm-6pm / 6pm-8pm / 7pm-9pm

You can choose from the following payment methods.

Credit card payment

The following card brands are available:
You can choose to pay in full, in installments, or in revolving payments.

The available payments are 1, 2, 3, 6, 10, 12, 18, 24 installments and revolving payments.
(The number of times you can use the card varies depending on the credit card company.)
Depending on the type of card, installment payments and revolving payments may not be available.
For details, please check with your card issuer.

Cancellation Policy

We cannot accept cancellations after an order has been placed.
Please be sure to check the size, color, price, quantity, etc. before completing your order.

Returns and exchanges of products will not be accepted except in the case of initial defects.

When you receive your product, please immediately check that it is not different from your order and that it is not damaged. If the delivered product is different from the one you ordered or if you find any damage (defective product) due to an accident, please contact us within 3 days.
If there are any tags attached to the item, we will not accept it if you remove them.

*We will not accept returns if the product is damaged or soiled due to customer reasons.

Return shipping fees

If the product is different from the one you ordered, if the product is defective, or if it is damaged during delivery, we will cover the cost.

About orders

I don't really understand how to order.	Please take a look at this .
Can I only purchase if I'm a member?	Non-members can also purchase tickets.
Can I place an order over the phone?	Yes, it is possible. Please feel free to call us with any inquiries about orders, products, sizes, etc. Phone number: 03-6804-7037 We accept reservations from 11:00 to 20:00.
Is gift wrapping available?	Simple gift wrapping is available. Please contact us for details.
Can you issue a receipt?	Yes, it is possible. Please provide details such as the recipient's name in the comments section when placing your order.

About Shipping

Can you specify a delivery date and time?	You can specify the delivery date from two days to two weeks after the order date. You can specify the delivery time from the following: morning, 14:00-16:00, 16:00-18:00, 18:00-20:00, 19:00-21:00.
Can I change the delivery date or time?	Yes, it is possible as long as it is before delivery. Please contact us at info@supply-tokyo.com or call 03-6804-7037 to let us know that you would like to change the delivery date and time.
Can I change the delivery address after placing an order?	Yes, it is possible as long as it is before delivery. Please contact us at info@supply-tokyo.com or call 03-6804-7037 to inform us of the change of delivery address.

About the product

Are all the products brand new?	All items are brand new. However, we also purchase some items, so please be aware that even new items may have slight imperfections that can occur in store. Any other noticeable imperfections will be noted.
Are the products genuine?	Of course, all items are genuine. We do not handle fakes.
Can you notify me when the item is in stock or restocked?	We accept all inquiries about available products, including other questions, so please feel free to contact us here . You can also contact us by phone. 03-6804-7037
Is it possible to reserve items?	Sorry, but we are not accepting applications.
How do you measure the size?	All measurements are taken flat and stretched. Please refer to this page for information on where to measure.
Can I exchange or return the product?	For information on exchanges and returns, please click here .

Other

I purchased an item but haven't received a confirmation email.	It is possible that the email address you registered is incorrect, or if you are using a mobile phone, your email address may be set to reject emails from PCs. info@supply-tokyo.com or phone number 03-6804-7037 Please let us know if you have not received the confirmation email.
The language is set to English and the only credit card I can use is Paypal.	This website automatically switches between domestic and international languages ​​depending on the language settings of your browser. If you are accessing the cart page from within Japan and it is set to English, please change your browser's language settings to "Japanese" as your preferred language and try again.